Privacy Policy

ATX Limousines (“we,” “us,” or “our”) respects your privacy. This policy describes what information we collect, how we use it, and the choices you have when you use our website or book chauffeur and limousine services with us in Austin, Texas.

1. Information We Collect

• Reservation details — name, phone number, email address, pickup and drop-off addresses, date and time, passenger count, vehicle preference, and any special requests you provide.
• Communications — messages you send us by SMS, email, web form, or phone.
• Site usage — standard log data such as IP address, browser type, pages visited, and referring URL, plus analytics events from our quote funnel.

2. How We Use It

• To prepare quotes and confirm reservations.
• To send booking confirmations, driver assignments, pickup updates, and post-trip receipts by SMS or email.
• To respond to questions, service requests, and customer support inquiries.
• To improve our website, vehicles, and chauffeur experience.
• To comply with legal and regulatory obligations.

3. SMS & Phone Communications

When you submit a quote request with a phone number, you consent to receive transactional SMS messages about that reservation (quote confirmations, driver updates, pickup notifications). Message and data rates may apply. We do not share your phone number with third parties for marketing purposes. You can opt out of SMS at any time by replying STOP.

4. Sharing

We share your information only with vendors who help us deliver service — for example, our reservation system, SMS provider, email platform, and payment processor — and only to the extent they need it to perform their function. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.

5. Cookies & Analytics

We use cookies and similar technologies to keep the site functioning, remember preferences, and measure traffic. You can control cookies through your browser settings; disabling them may affect parts of the booking experience.

6. Your Choices

You may request a copy of the personal information we hold about you, ask us to correct inaccuracies, or request deletion subject to our legal record-keeping obligations. To make a request, email info@atxlimousines.com.

7. Data Retention & Security

We retain reservation records for as long as necessary to provide service, support customers, and meet legal and tax requirements. We use industry-standard safeguards to protect your information, though no system is 100% secure.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes & Contact

We may update this policy from time to time. The most current version will always be posted on this page with an updated “Last updated” date. Questions? Email info@atxlimousines.com or call (737) 377-3846. See also our Terms of Service.