ATX Limousines FAQ

ATX Limousines charges flat, published rates rather than metered or surge fares. Airport transfers to and from AUS start at $175 for a luxury sedan and are priced by destination zone. Hourly chauffeur service starts at $169/hr for a sedan, $189/hr for an SUV, and $225/hr for an executive Sprinter. You see the exact total before you book.

Every ATX Limousines rate is all-inclusive. Gratuity, tolls, fuel, and booking fees are already built into the price you are quoted, so the number you see when you reserve is the number you pay. There is no surge pricing during holidays, bad weather, or major Austin events.

No extra tip is expected. Gratuity is already included in every ATX Limousines rate. If your chauffeur went above and beyond, an additional tip is always appreciated and goes directly to them.

No payment or deposit is required to reserve a ride. ATX Limousines confirms vehicle availability and the details of your itinerary first, then sends a secure payment link to lock in the reservation. Your card is never charged before your booking is confirmed in writing.

Hourly chauffeur service starts at a 3-hour minimum for sedans, SUVs, and Sprinters. Larger specialty vehicles such as stretch limousines, party buses, and coach buses carry a 5-hour minimum. Airport transfers and point-to-point trips are billed as flat fares instead, with no hourly minimum at all.

Book at least 24 hours ahead for standard sedan and SUV service, and 2 to 4 weeks ahead for weddings, proms, party buses, and major Austin event weekends, when the fleet books out first. ATX Limousines also accepts same-day and last-minute requests around the clock whenever a vehicle is available.

Reservations can be cancelled free of charge up to 24 hours before the scheduled pickup time. Cancellations inside that 24-hour window, along with no-shows, may be charged up to the full reservation amount. Special event, multi-vehicle, and stretch limousine bookings can carry a longer cancellation window, which is always disclosed to you at the time of booking.

ATX Limousines responds to booking requests within about 5 minutes during business hours, and confirms every reservation in writing by email or SMS. Dispatch operates 24 hours a day, 365 days a year, so overnight and holiday requests are handled the same way.

Yes. Extra stops, new pickup times, and vehicle changes can be arranged by calling (737) 377-3846 or replying to your confirmation. Adjustments that add time, mileage, or stops may change the fare, and any difference is quoted to you for approval before it is applied.

Yes. Businesses can open a corporate account with ATX Limousines and receive one consolidated monthly invoice instead of paying ride by ride. Call (737) 377-3846 or email info@atxlimousines.com to set one up.

Contact ATX Limousines at (737) 377-3846 as soon as you notice, with your trip date and booking reference. We will locate the item with your chauffeur and coordinate getting it back to you.

Yes. ATX Limousines serves Austin-Bergstrom International Airport (AUS) with flat rates by zone, covering Downtown / Central Austin, SW Austin, Domain / North Austin, Cedar Park / Round Rock, Buda / Kyle / San Marcos, Lake Travis, and Highland Lakes. Every airport pickup includes complimentary flight tracking, meet and greet at baggage claim, and a 60-minute complimentary wait window.

Your chauffeur monitors your flight in real time and adjusts the pickup automatically, at no extra charge. Because flight tracking is included on every airport pickup, a delayed or early arrival does not require a phone call, a rebooking, or a change fee.

ATX Limousines serves Austin and the surrounding Texas metro, including Downtown / Central Austin, SW Austin, Domain / North Austin, Cedar Park / Round Rock, Buda / Kyle / San Marcos, Lake Travis, and Highland Lakes. Long-distance and intercity transfers to other Texas cities are available on request, quoted as a flat fare based on the route.

The ATX Limousines fleet covers luxury sedans for up to 3 passengers, luxury SUVs for up to 5, Sprinter limousines and stretch SUV limousines for up to 14, stretch sedan limousines for up to 12, party buses, and coach buses seating up to 55. Every vehicle is late-model, professionally detailed before each trip, and equipped with bottled water and phone charging.

Every ATX Limousines chauffeur is commercially licensed, fully insured, and background-checked before driving a client. Chauffeurs are trained in defensive driving and discreet, professional service, and the company carries commercial liability coverage on the entire fleet.

As a guide, the Luxury Sedan takes up to 2 large suitcases, the Luxury SUV takes up to 5 large suitcases, and the Executive Sprinter takes up to 14 large suitcases, plus a personal item per passenger. If your group is traveling with extra bags, golf clubs, or oversized items, mention it when you book and ATX Limousines will recommend a vehicle with room for everything.

Yes. Child seats are available on request for an additional $50. Let us know your child's age when you book so the right infant, toddler, or booster seat is installed before pickup.

Only service animals are allowed in ATX Limousines vehicles. Pets that are not service animals cannot ride.

Wheelchair-accessible vehicles are available by request through a partner operator. Contact ATX Limousines at (737) 377-3846 with your date and itinerary, and we will confirm availability before you book.

ATX Limousines provides chauffeured transportation for weddings, proms and graduations, corporate travel and roadshows, concerts and sporting events, bachelor and bachelorette parties, brewery and winery tours, and nights out. Multi-vehicle group transportation is available for larger parties.

Passengers 21 and over may bring their own alcohol in appropriate containers in night-out and special-event vehicles, and non-alcoholic drinks and light snacks are welcome in any vehicle. Smoking is prohibited in all vehicles, and alcohol is strictly prohibited for minors on prom and school-event bookings.